Helpdesk and Administration Coordinator

Salary: £26000 - £35000 per annum

Leicester, Leicestershire
Construction White Collar and Freelance
Permanent

We’re looking for a highly organised and customer-focused Helpdesk & Administration Coordinator to join our client based in Leicester. In this role, you will be the central point of contact for scheduling, customer communication, and administrative support, helping to ensure the smooth delivery of service and admin activities.

If you’re someone who enjoys solving problems, keeping operations running efficiently, and working closely with engineers and customers, we’d love to hear from you.

Salary: Competitive
Type: Full-time, Permanent
Location: Leicester

Key Responsibilities

Coordinating daily service activities and helping the department run efficiently
Responding to customer queries and providing clear, accurate updates
Planning and booking service appointments, including assigning engineers to jobs
Preparing service-related documents and sharing required information with customers and internal teams
Managing orders for parts and making sure deliveries are arranged on time
Supporting the wider team with general administrative duties

Skills / Experience required:

Experience in a service, customer support, maintenance, or scheduling role
Strong administrative background with good organisational skills
Confident working as part of a team and communicating with multiple stakeholders
Good working knowledge of Microsoft Office applications
Excellent written and numerical abilities
Someone motivated, positive, and able to stay professional under pressure

If this sounds like you, please apply today!