Renewals Administrator

Salary: £25500.00 - £28000.00 per annum + Hybrid Working

Birmingham, West Midlands
Construction White Collar and Freelance
Permanent

Are you an organised, detail-focused administrator who thrives in a fast-paced, high-standards environment? Do you enjoy juggling deadlines, managing data, and making sure nothing slips through the cracks? Then this could be the role for you!

Join a standout name in the intellectual property world, a firm trusted by some of the UK’s most exciting and recognisable brands to protect what sets them apart. With a legacy of excellence and a forward-thinking approach, this Birmingham based firm combines tradition with innovation, offering a culture where expertise is celebrated, ideas are welcomed, and people genuinely enjoy coming to work. You’ll benefit from hybrid flexibility, industry-leading training, and a clear path for growth in a business that’s big enough to open doors, but small enough for your voice to be heard. If you’re looking for a long-term home where you can make your mark, this is it.

Benefits:

Salary: Up to £28,000 per annum DOE
Hybrid working model: Minimum two days in the office per week
Office located in Birmingham
36.25 hours per week (Monday to Friday, 9:00am – 5:15pm)
Collaborative team environment
Comprehensive training and ongoing support
33 Days Holiday (Including Bank Holidays)
Pension auto-enrolment scheme
Free onsite parking

Role and Responsibilities:

Maintaining and updating renewals records.
Producing and verifying standard and special reminders (e.g., monthly, annual, and quarterly) for clients.
Processing instructions to pay renewal and maintenance fees, including issuing invoices and credits to foreign attorneys and clients.
Instructing foreign agents on trademark and design renewals.
Auditing daily instructions for renewals and abandonments to ensure accurate records.
Processing overdue reminders and loss of rights letters due to unpaid renewals.
Managing lapsed case records upon receipt of notifications from IP Offices and foreign attorneys.
Responding to client and attorney queries via the renewals mailbox.
Providing cost estimates for individual or portfolio IP rights, including forecasts for future or overdue renewals.
Producing client invoices and monthly lists for fee earners regarding overdue renewals.
Supporting the Renewals Manager and team in ongoing projects and tasks as required.

Required Skills & Experience:

(Essential) Previous administrative experience within a highly regulated environment (e.g. IP, Finance, Banking, or Insurance)
Excellent attention to detail and strong organisational skills.
Ability to manage high volumes of work while meeting strict deadlines.
Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with database management systems.
Strong written and verbal communication skills.
Ability to work independently and as part of a team.
High level of numeracy and comfortable working with financial data.
Proactive, with a problem-solving mindset and the ability to adapt to changing priorities.

If you are interested in this opportunity, please apply via the advert!