Resident Liaison Officer

Salary: Negotiable

Bristol
Construction White Collar and Freelance
Permanent

Resident Liaison Officer – Hartcliffe, Bristol (site office based)

Full-Time: £24,000-£26,000 depending on experience

The Resident Liaison Officer is the main point of contact for residents and will manage queries and complaints in a timely manner. The Resident Liaison Officer is responsible for carrying out pre-entry visits/surveys to ensure appointments are confirmed for access for the works to be carried out. Building relationships and engaging with the residents at all times to ensure their voice is heard and supporting them whilst refurbishment works are being carried out and completed in their homes.

Reporting to: Site Manager & Senior Resident Liaison Officer

Working Times:

Start – 8am or 8.30am

Lunch – 1 hour or 30 minutes

Finish – 5pm

Qualifications or Training NVQ Level 2 or above in a customer care related discipline (or prepared to study towards this) GCSE or equivalent standard in Maths and English.

Experience and Knowledge Resident / Tenant Liaison Officer / Customer Service on site experience within a social housing environment (desirable) Experience of the use of Microsoft office software in particular Outlook, Word, Excel, Power Point.

Skills and abilities Caring and empathetic Analytical skills Ability to manage change Problem solving skills Ability to manage own workload Effective communication skills both written and verbal Ability to work collaboratively with others to deliver high quality services to our customer’s Full clean driving license is required.

If you are available and interested apply now, or alternatively call Lydia on 07785628356