Senior Operations Manager

Salary: £70000.00 - £71000 per annum

City of London, London
Permanent

Job Title: Senior Operations Manager – Facilities Management
Location: London, UK
Employment Type: Full-Time

About the Role:

We are seeking an experienced and strategic Senior Operations Manager to lead and oversee the delivery of facilities management operations across our London estate. This is a pivotal role responsible for ensuring high standards of service, safety, compliance, and efficiency across all hard and soft FM services.

Key Responsibilities:

Manage and develop a team of FM professionals and contractors, fostering a culture of accountability, collaboration, and high performance
Ensure compliance with all health, safety, environmental, and statutory regulations, including risk management and emergency preparedness.
Oversee service contracts and performance through KPIs, SLAs, and regular audits.
Develop and manage budgets, monitor expenditure, and drive cost efficiencies without compromising service quality.
Lead sustainability and energy efficiency initiatives in line with the organisation’s ESG goals.
Act as the primary point of contact for key internal and external stakeholders, ensuring clear communication and excellent customer service.
Support strategic planning, including capital works, space planning, and long-term estate development.
Identify and implement improvements to processes, systems, and technologies within FM operations.
Produce detailed reports and recommendations for senior leadership and board-level review.

Skills & Experience:

Proven track record in senior facilities/operations management roles, ideally across multi-site or large-scale environments.
Strong knowledge of FM statutory compliance, contract management, and health and safety regulations.
Excellent leadership and team management skills with the ability to motivate and develop staff.
Experience managing large operational budgets and complex service contracts.
Strong stakeholder management, negotiation, and communication skills.
Highly organised with the ability to manage multiple priorities in a fast-paced environment.
Degree in Facilities Management, Engineering, Business Administration, or a related field is desirable.