Service Coordinator

Salary: Up to £24000.00 per annum + + Package

Coalville, Leicestershire
Permanent

*Role – Service Coordinator
*Location – Coalville, Leicestershire
*Company – Major Player in the HVAC sector
*What you get in return – £24,000 per annum + package.

A market leader in the HVAC sector who are renowned for their staff retention and family ethos are currently recruiting for a Service Coordinator to work out of there office in Coalville, Leicestershire.

This reputable company are big believers in promoting staff internally and are currently looking to add a strong Service Coordinator to their team.

Duties & Responsibilities.
*Responding to incoming calls to the Service desks and proactively dealing with customer requirements.
*Effectively planning and scheduling engineers for maintenance visits, service calls and quotes repair jobs. Ensuring all jobs are on time and within budget.
*Maintaining monthly labour efficiency to company standards and requirements ensuring a reduction of all non- chargeable.
*Attend remotely, weekly planning meetings for cost effective labour scheduling
*Escalate to management any jobs that may over run and ensure that the engineer does not continue works until authorised to do so.
*Ventilation-prepare and submit spare parts quotations to the customer promptly.
*Purchase ordering of parts for repairs with clear communication to engineers and customers to ensure delivery timescales and requirements are met.
*Proactive day to day correspondence with engineers, customer and suppliers.
*Ensuring that work is 100% oriented towards customer satisfaction (providing estimated timescales and up to date status reporting)
*Service office administration; ensuring all service reports are accurate, in line with company standards and transferred internally as required.
*Review service reports to ensure all works are completed and compile job pack for processing and invoicing.
*Maintain effective updates to the company operating system for management reporting and auditable company records.
*To be proactive in identifying any business opportunity for the group

Are you looking for a position which offers the following?
*Promotions
*Incentives
*Overtime
*Training
*Vouchers
*Gym memberships
*Subsisted breakfast & lunches

If so, please get in touch for more details.